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Privacy Policy

Last updated: 2025-09-27

Overview

This Privacy Policy describes how ViewCreator ("we", "us") collects, uses, discloses, and safeguards personal information when you use our website and services (the "Service").

Information We Collect

  • Account Information: Email address, password (hashed), and basic profile details.
  • Verification & Security: Email verification codes, password reset tokens.
  • Usage Data: Interactions with features (e.g., templates, agents), logs, device/browser information, and general analytics.
  • Content & Prompts: Inputs you provide (e.g., prompts, images) and generated outputs, to provide requested features.
  • Billing & Credits: Subscription status, Stripe customer ID, credit transactions and balances. Payment card data is handled by Stripe.
  • Communications: Support requests, feedback, and email preferences.

How We Use Information

  • Provide, operate, and maintain the Service, including AI generation, editing, and credit accounting.
  • Authenticate users, send verification emails, and prevent fraud, abuse, and security incidents.
  • Process payments, subscriptions, and one‑time credit purchases via Stripe.
  • Improve and develop features, including troubleshooting, analytics, and usage insights.
  • Communicate with you (e.g., updates, support, service‑related notices).
  • Comply with legal obligations and enforce our Terms.

Sharing and Processors

We do not sell personal data. We share information with trusted service providers who process data on our behalf to deliver the Service, including:

  • Payments: Stripe (customer, subscription, checkout, and transaction details).
  • Email: Providers such as SendGrid for verification and support messages.
  • AI Providers: Third‑party AI model providers (e.g., for image/video generation or chat). Prompts/inputs may be sent to fulfill your requests.
  • Infrastructure: Hosting, storage, logging, and analytics providers.

We may disclose information if required by law, to protect rights and safety, or in connection with a business transaction (e.g., merger, acquisition).

International Transfers

Your information may be processed in countries with different data protection laws than your country of residence. Where required, we implement safeguards for such transfers.

Security

We implement technical and organizational measures appropriate to the risk, including encrypted transit, credential hashing, and access controls. No method of transmission or storage is 100% secure.

Data Retention

We retain personal information as long as necessary to provide the Service and for other legitimate purposes (e.g., accounting, security, legal compliance). We may retain aggregated or de‑identified data.

Your Rights and Choices

  • Access, Correction, Deletion: You may request access to, correction of, or deletion of your personal information, subject to legal limitations.
  • Portability: You may request a copy of your data in a portable format where required by law.
  • Marketing: You may opt out of non‑essential emails via unsubscribe links.
  • Cookies: See “Cookies & Similar Technologies” below for choices.

Cookies & Similar Technologies

We use cookies and similar technologies to provide and improve the Service (e.g., session management, preferences, analytics). You can control cookies via your browser settings. Disabling cookies may limit some functionality.

Children’s Privacy

The Service is not directed to children under 13 (or the age of digital consent in your region). We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via the app or email. Your continued use of the Service after changes take effect indicates acceptance.

Contact

Questions or requests? Contact us at privacy@viewcreator.app.